Get help with Primetide

Email us and you'll reach Jon, who built Primetide. He reads every message himself.

What to put in your email

A few details help Jon find the problem quickly:

• your phone model and its system version
• the app version, from Settings in the app
• the mark you were looking at, and the day and time
• what you saw, and what you expected to see
• a screenshot, if you can take one

Corrections to the fish pages

Each species page in the app has a "Suggest a correction" link, which writes the email for you. Say where you fish and what you've seen there. Local knowledge is how the fish pages get better.

Your Plus subscription

Plus is managed by the store you bought it from. On Android, open the Google Play app, tap your profile picture, then Payments and subscriptions, then Subscriptions, to change or cancel it. Google Play handles refunds. A subscription bought in one store doesn't carry over to another.

What Primetide is for

Primetide describes the conditions at your mark. It is not for navigation, and it doesn't tell you whether it's safe to go.

Privacy

How the app handles your data is set out in the privacy policy.

Who runs Primetide

Primetide is a trading name of Jonathan Williams, a sole trader in Wales, United Kingdom.